1. Introduction
Welcome to Loveloop ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
Your Privacy Matters: We understand that relationship data is deeply personal. We have designed our systems with privacy-first principles to protect your intimate conversations and shared experiences.
2. Information We Collect
2.1 Personal Information
- Account Information: Email address, username, and password when you create an account
- Profile Information: Name, relationship status, interests, and preferences
- Partner Information: Information about your partner when you connect accounts
- Communication Data: Messages, photos, and content you share within the app
2.2 Device Information
- Device type, operating system, and unique device identifiers
- IP address and location data (with your consent)
- App usage statistics and crash reports
2.3 Usage Information
- Features you use and interactions within the app
- Quiz responses and game activities
- AI chat conversations and relationship insights
- Photo uploads and timeline entries
3. How We Use Your Information
3.1 Core Services
- Provide personalized relationship content and activities
- Enable partner synchronization and shared experiences
- Generate AI-powered relationship insights and recommendations
- Facilitate communication between partners
3.2 Service Improvement
- Analyze app usage to improve features and user experience
- Develop new features based on user behavior patterns
- Optimize app performance and fix technical issues
3.3 Communication
- Send important service updates and notifications
- Provide customer support and respond to inquiries
- Share relationship tips and activity suggestions
4. Information Sharing
4.1 With Your Partner
- Profile information and relationship preferences
- Shared activities, quizzes, and game results
- Photos and timeline entries (when shared)
- Communication within the app
4.2 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our app, including:
- Cloud hosting and data storage providers
- AI and machine learning service providers
- Analytics and performance monitoring services
- Customer support platforms
4.3 Legal Requirements
We may disclose your information when required by law or to protect our rights, safety, or the safety of others.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction:
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Audits: Regular security assessments and updates
- Secure Infrastructure: Industry-standard security practices
6. Your Rights and Choices
6.1 Account Management
- Update your profile information at any time
- Control what information is shared with your partner
- Delete specific content or conversations
6.2 Data Rights
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a readable format
6.3 Communication Preferences
- Opt out of promotional communications
- Control push notification settings
- Manage email preferences
7. Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Data is retained while your account is active
- Account Deletion: Most data is deleted within 30 days of account deletion
- Legal Requirements: Some data may be retained longer for legal compliance
- Anonymized Data: Aggregated, anonymized data may be retained for analytics
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic app functionality
- Analytics Cookies: Help us understand how you use the app
- Preference Cookies: Remember your settings and preferences
You can control cookie settings through your device or browser settings.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.
10. Children's Privacy
Loveloop is intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will:
- Notify you through the app or by email
- Update the "Last updated" date at the top of this policy
- Provide you with the opportunity to review the changes